Legal Policies
Transparency and trust are at the core of GEWO Health. Review our comprehensive legal policies to understand how we protect your rights and data.
Privacy Policy
Last Updated: January 2025
1. Introduction
At GEWO Health, we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform and services. We comply with HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and other applicable healthcare privacy regulations.
2. Information We Collect
Personal Information: Name, date of birth, gender, contact information (email, phone, address), government-issued identification, emergency contact, insurance information, payment details. Health Information (PHI): Medical history, current conditions, symptoms, medications, allergies, immunization records, lab results, diagnostic reports, clinical notes, appointment history, and Health Genie AI interaction data. Technical Information: Device information, IP address, location data, usage data, cookies and tracking technologies.
3. How We Use Your Information
• Providing Healthcare Services: To facilitate appointments, consultations, prescriptions, and other medical services • Health Genie AI: To provide personalized health recommendations and insights • Communication: Appointment reminders, follow-ups, and health information • Platform Improvement: To analyze usage patterns and enhance user experience • Compliance: To meet legal and regulatory requirements • Security: To prevent fraud and ensure platform integrity • Research: With your explicit consent, for anonymized medical research
4. Information Sharing & Disclosure
We share your information only with: • Healthcare providers you choose to consult • Trusted third-party service providers (cloud hosting, payment processors) bound by HIPAA BAAs • Regulators when required by law We will NEVER sell your personal or health information to third parties or share it for marketing purposes without explicit consent.
5. Data Security
We implement comprehensive security: • End-to-end encryption (AES-256) at rest and in transit (TLS 1.3) • Multi-factor authentication (MFA) • Regular security audits and penetration testing • 24/7 security monitoring • SOC 2 compliant cloud infrastructure • Role-based access controls • Regular data backups with disaster recovery
6. Your Privacy Rights
You have the right to: • Access: View all data we hold about you • Correction: Update or correct your information at any time • Deletion: Request deletion within 30 days (except legally required data) • Data Portability: Export in PDF, CSV, or JSON • Opt-Out: Of marketing communications and non-essential data collection • Complaint: File with our Privacy Officer or relevant regulatory authority
7. Data Retention
Retention periods: • Active accounts: Duration of service use plus 7 years (HIPAA) • Health records: Minimum 7 years after last interaction • Billing records: 7 years from transaction date • Anonymized research data: Indefinitely After retention periods expire, we securely delete or anonymize your information.
8. Contact Information
GEWO Health Privacy Officer Email: privacy@gewohealth.com Phone: +91 99999 00000 For HIPAA complaints: U.S. Department of Health and Human Services, Office for Civil Rights, www.hhs.gov/ocr
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